Privacy Policy

This Privacy Notice sets forth the information gathering, use, and dissemination practices of International Recovery Group (IRG) in connection with the website located at This Privacy Notice addresses IRG’s practices regarding information collected only directly through or from its website — it does not address or govern any information gathering, use, or dissemination practices related to information collected other than directly through or from its website, including, without limitation, from or via telephone, facsimile, postal mail, personal delivery, or other or additional offline means or media.

IRG collects, uses, and stores information on the domain you use to access its website, the Internet address of the site from which you linked directly to its website, and the date and time of your visit to its website. This information may be used to measure the number of visitors to the various pages on the IRG website, to help make improvements to the information contained on the site, and to better serve site visitors through special marketing and service programs, among others. IRG also collects, uses, and stores the e-mail addresses and/or IP addresses of users that communicate with IRG via e-mail or chat, information knowingly provided by website users, and information regarding which website pages visitors access.

Personal information contained in e-mail sent by individuals may be used by IRG to answer questions, follow-up on suggestions or complaints, process requests or transactions, or improve the level of service IRG provides.

IRG may share personally identifiable information obtained on its website with any company or marketing group internal to International Recovery Group, its parent or its subsidiaries. Except as provided below, IRG does not share any personally identifiable information obtained on its website with or sell information obtained on this website to any company or marketing group external to IRG and its subsidiaries. IRG may, however, share aggregate information with other persons or entities for purposes determined by IRG to be appropriate.

IRG may disclose identifiable information (i) to another entity with which IRG enters or reasonably may enter into a corporate transaction, such as, for example, a merger, consolidation, acquisition, or asset purchase, (ii) to a third party pursuant to a subpoena, court order, or other form of legal process or in response to a request by or on behalf of any local, state, federal, or other government agency, department, or body, whether or not pursuant to a subpoena, court order, or other form of legal process, or (iii) to a third party if determined by IRG in its sole judgment that such disclosure is appropriate to protect the life, health, or property of IRG or any other person or entity. (The foregoing is not intended to obviate or displace any legal obligations or duties applicable to IRG.)

Except as necessary for IRG to provide the services, information, or products requested by a website user, or except for the disclosures identified in the preceding paragraph, the user may opt out of having his or her personally identifiable information, which has been voluntarily provided to IRG through or from its website, prospectively retained by IRG, used by IRG for secondary purposes, or disclosed by IRG to third parties, by contacting IRG via postal mail at the address set out below or at the following e-mail address:

While IRG may undertake efforts to see that another party to which IRG shares personal information is under a contractual obligation to use the personal information solely for the purposes for which the information was disclosed by IRG, IRG exercises no control over such parties and IRG is not responsible for their conduct, actions, omissions, or information handling or dissemination practices.

E-mail posted or sent through this website may not be secure against interception by unauthorized individuals. To protect against interception by unauthorized individuals, we will not respond to e-mail requests concerning accounts placed for collection. Therefore, if you are communicating with IRG regarding a debt that has been placed for collection with International Recovery Group or Pacific Coast Solutions, Inc. all correspondence regarding that account should be sent by U.S. Postal Service. Be sure to include your name, your mailing address, the IRG account number, creditor name, and creditor account number so that we may process your inquiry and respond promptly. Without complete information, we will be unable to respond to your request. The address for mailing inquiries is:

International Recovery Group
P.O. Box 23892
Portland, OR 97223

IRG has implemented physical, electronic, and procedural security safeguards to protect against the unauthorized release of or access to personal information. Additionally to further safeguard this information, our employees are asked to agree to IRG’s Standards of Conduct and Work Rules as well as Confidentiality Agreements, and are subject to disciplinary action up to and including termination of employment if they fail to follow signed agreements.

IRG may change this Privacy Notice at any time. Any change to this Privacy Notice shall be effective as to any website user who has visited the website before the change was made.